Your subscription allows for up to three deliveries per week.
FAQ
How Long will it Take To Get My Charger Installed?
We aim to have your new charger installed as soon as possible once you send us back the relevant information about your property and your deposit has been secured. We usually have all this done within 2 - 3 weeks. Your new charger can be pre delivered to your home or office prior to installation.
Where can you install chargers?
We install chargers at any residential and commercial buildings. In some cases we will need to do a quick site visit to recommend the best place to instal your new charger and discuss the parameters around your installation.
What kind of charging stations do you install?
We offer 7.2KwH and 22Kwh AC charging stations and also 40+ KWh chargers. If you are looking for a DC chargers for your property, please enquire separately through our contact us page
How Long Are The Charging Station Plans
We offer charging station plans from 12 months to 36 months. Our plans are for both residential and commercial customers
How does it work?
Subscribe to a plan. We’ll need to know your billing information as well as Make, Model, and Year of your electric vehicle. We will also need to know the vehicle’s license plate number and the state it is registered in.
Once this is entered, choose the subscription that works best for your lifestyle. Each subscription lasts 30 days and will automatically renew each month.
To request a charge, simply click the “Request a Charge” button on your app and select an available charge time. Then tell us where your vehicle will be to receive its charge. After that simply leave the charge port open or open the charge port via your vehicle’s app when the charging agent arrives.
Do I have to be with my vehicle for it to get charged?
Not at all. EV Charging Australia is all about convenience. You are welcome to come out and meet your charging agent and see how our portable charging system works, but it is not required. If we cannot access your charging port, will ask you to come to your vehicle and open it if it cannot be opened via your vehicle’s app.
How often can I order a charge delivery?
How much charge will be delivered to my vehicle?
Each subscription type has its own maximum charge. Our Metro subscription allows for up to 50 km of charging per session.
Regardless of your subscription type, EV Charging Australia will only charge your vehicle up to 80%.
Is mobile charging safe for my vehicle?
Absolutely, Ev Charging Aus uses a safe and portable charging systems, which have been thoroughly tested to ensure safe, reliable, and fast charging between 11 - 45KwH
Are there any additional fees?
Yes, for Emergency plans less than 48hours old. There are no hidden fees. Unless you have used up your subscription credits then you will pay for “Casual Charging”
Can I cancel a charge appointment?
To cancel a charge appointment please contact
help@evchargingaus.com.au 4 hours before your charge. Cancelations 1-2 hour before charge or not having the vehicle at the set location and time of the appointment will result in a lost charge credit or $10 cancelation fee. Extensive cancelations may result in the cancelation of your service.